Privacy Policy

Effective Date: October 2, 2026
Last Updated: October 2, 2026

Enhanced Medical Nutrition Inc. (“EMN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit or interact with enrouteprepare.com (the “Website”), purchase or inquire about ENROUTE Prepare products, communicate with us, or otherwise interact with services associated with the Website.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The Website is operated by:

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the information above.

2. Information We Collect

Depending on how you interact with the Website, we may collect the following categories of information.

Information You Provide Directly

This may include:

• Your name;
• Email address;
• Telephone number;
• Billing and shipping information;
• Account information;
• Information submitted through contact forms;
• Information you provide when requesting information or support;
• Product orders and transaction information;
• Communications you have with us; and
• Any other information you voluntarily provide.

We do not require you to provide personal information merely to browse publicly available portions of the Website.

Purchase and Payment Information

When you purchase products through the Website or a connected commerce platform, transaction information may be collected and processed by our e-commerce, payment, shipping, and fulfillment providers.

Depending on the payment method used, these providers may collect payment-card information directly. We generally do not store complete payment-card numbers on our own systems.

Automatically Collected Information

When you visit the Website, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser and device type;
• Operating system;
• Approximate geographic location derived from technical information;
• Pages visited;
• Referring website or campaign;
• Date and time of visits;
• Website interactions;
• Device identifiers;
• Cookies and similar technologies; and
• Other analytics and diagnostic information.

We use this information to operate, secure, analyze, and improve the Website.

3. Cookies and Analytics

The Website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

• Keep the Website functioning;
• Remember preferences;
• Understand how visitors use the Website;
• Measure Website performance;
• Understand marketing campaign performance;
• Improve user experience;
• Detect fraud and security threats; and
• Support advertising or audience measurement where applicable.

We may use third-party analytics and technology providers, such as Google Analytics and other service providers, to help us understand Website traffic and usage.

These providers may process information according to their own privacy policies.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect Website functionality.

4. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders;
• Delivering products;
• Providing customer service;
• Responding to inquiries;
• Managing accounts;
• Processing payments;
• Processing returns, refunds, and exchanges;
• Communicating with customers about orders and transactions;
• Sending service-related communications;
• Sending marketing communications where permitted by law;
• Understanding Website usage and improving our products and services;
• Conducting analytics and reporting;
• Maintaining and improving Website security;
• Detecting and preventing fraud or unauthorized activity;
• Complying with legal and regulatory requirements;
• Establishing, exercising, or defending legal claims; and
• Other purposes that are communicated to you at or before the time information is collected or for which you otherwise provide consent.

We will not use personal information for materially different purposes without appropriate notice or consent where required by law.

5. Health and Nutrition Information

ENROUTE Prepare is a medical food/nutrition product.

The Website may provide information concerning nutrition, recovery, surgery, mobility, or other health-related topics. You should not provide medical information through general Website forms unless specifically requested.

If you voluntarily provide information that may constitute health or sensitive information, we will handle it in accordance with applicable privacy laws and our obligations concerning that information.

The Website is not intended to replace individualized medical advice from a qualified healthcare professional.

6. Marketing Communications

We may send marketing communications by email or other electronic means where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending commercial electronic messages.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism contained in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily stop transactional, administrative, security, or other service-related communications that are necessary to provide products or services to you.

7. When We Disclose Personal Information

We may disclose personal information to service providers and other parties that assist us in operating our business.

These may include:

• E-commerce and shopping-cart providers;
• Payment processors;
• Shipping and fulfillment providers;
• Customer-support providers;
• Website hosting providers;
• Analytics providers;
• Marketing and communications providers;
• Information-technology and security providers;
• Professional advisors, including legal, accounting, and financial advisors;
• Insurance providers;
• Government authorities where required or permitted by law; and
• Parties involved in a corporate transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.

We require service providers that process personal information on our behalf to use appropriate safeguards and to process information for authorized purposes.

We do not sell personal information for monetary consideration.

8. Cross-Border Processing

EMN is based in Canada and may use service providers located in Canada, the United States, or other jurisdictions.

As a result, personal information may be processed or stored outside the province or country in which you reside and may be subject to the laws of the jurisdiction in which it is processed or stored.

Where required by applicable law, we will provide appropriate information about such transfers and implement appropriate contractual, organizational, or technical safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide products and services;
• Maintain business and transaction records;
• Resolve disputes;
• Enforce agreements;
• Meet legal, accounting, tax, regulatory, and reporting requirements; and
• Protect our legitimate business interests.

When personal information is no longer required, we will securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and our retention practices.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

No Internet transmission or electronic storage system can be guaranteed to be completely secure.

You should take appropriate precautions when transmitting information online and should not submit sensitive information through unsecured channels.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Ask questions about how your information is collected, used, or disclosed;
• Withdraw consent where consent is the legal basis for processing;
• Request deletion or disposal of information where applicable;
• Make a privacy complaint; and
• Exercise additional rights provided by applicable provincial, federal, state, or other privacy legislation.

Some rights are subject to legal limitations and exceptions.

To exercise applicable rights, contact us at:

hello@enrouteprepare.com

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

Where a higher minimum age applies under applicable law, that requirement will apply.

13. Third-Party Websites

The Website may contain links to websites, applications, or services operated by third parties.

This Privacy Policy does not apply to those third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If a change is material, we may provide additional notice where required by law.

15. Contact Us

Questions, concerns, or requests regarding privacy may be directed to:

We will review and respond to privacy inquiries in accordance with applicable law.

16. Governing Privacy Laws

This Privacy Policy is intended to operate consistently with applicable Canadian privacy legislation, including applicable federal and provincial privacy requirements.

Nothing in this Privacy Policy limits any rights that cannot lawfully be limited under applicable privacy legislation.