Terms and Conditions

Effective Date: October 2, 2026
Last Updated: October 2, 2026

These Terms and Conditions (“Terms”) govern your access to and use of enrouteprepare.com (the “Website”) and your purchase or use of products made available through the Website.

The Website and products are provided by Enhanced Medical Nutrition Inc. (“EMN,” “we,” “us,” or “our”).

By accessing the Website, creating an account, placing an order, or otherwise using the Website, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website.

1. Eligibility

You must be legally capable of entering into a binding agreement in the jurisdiction where you reside to purchase products through the Website.

If you are purchasing products on behalf of another person, you represent that you are authorized to do so.

2. About ENROUTE Prepare

ENROUTE Prepare is a medical food/nutrition product intended to support nutritional needs associated with specified dietary management.

Information presented on the Website is provided for general informational purposes.

The Website and its content are not a substitute for individualized medical advice, diagnosis, or treatment.

You should consult your physician, surgeon, dietitian, pharmacist, or other qualified healthcare professional regarding your individual nutritional and medical needs.

3. Product Information

We make reasonable efforts to ensure that product descriptions, nutritional information, images, pricing, and other information displayed on the Website are accurate and current.

However:

• Product packaging may change;
• Product images may differ from the actual product;
• Product availability may change;
• Nutritional information may be updated; and
• Minor differences may occur between Website content and physical product packaging.

The information on the product packaging provided with your product should be relied upon for the most current product-specific information.

4. Orders

Submitting an order through the Website constitutes an offer to purchase the products identified in your order.

An order confirmation does not necessarily constitute acceptance of the order.

We reserve the right to accept, decline, limit, or cancel an order for reasonable reasons, including:

• Product availability;
• Pricing or listing errors;
• Suspected fraud;
• Shipping restrictions;
• Duplicate or unusually large orders;
• Payment issues; or
• Other legitimate business or legal reasons.

If we cancel an order after payment has been processed, we will provide an appropriate refund.

5. Prices and Taxes

Prices displayed on the Website are in the currency indicated at checkout unless otherwise stated.

Applicable taxes, shipping charges, duties, brokerage fees, or other charges will be disclosed where applicable.

Prices may change without notice, but changes will not affect an order that has already been accepted except where permitted by applicable law.

6. Payment

Payments may be processed by third-party payment providers.

By submitting payment information, you represent that you are authorized to use the payment method.

We do not generally store complete payment-card numbers on our own systems.

Payment providers may have their own terms and privacy policies.

7. Shipping and Delivery

We will provide available shipping information at checkout or through applicable order communications.

Delivery dates are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, customs, labour disruptions, natural disasters, or other force majeure events.

You are responsible for providing accurate shipping information.

8. Returns, Refunds, and Exchanges

Returns and refunds are subject to our applicable return and refund procedures.

If a return is permitted, we may require the product to be returned in accordance with the instructions provided by EMN.

Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.

For return or refund assistance, contact:

hello@enrouteprepare.com

9. Product Use and Storage

Products must be used and stored in accordance with the product label, packaging instructions, and any instructions provided by your healthcare professional.

You are responsible for reviewing applicable product instructions before use.

Do not use a product if its packaging appears damaged, compromised, or tampered with. Contact us for assistance.

10. Medical Disclaimer

Information on the Website is educational and informational in nature.

EMN does not provide medical diagnosis or individualized medical treatment through the Website.

Nothing on the Website should be interpreted as:

• Medical advice;
• A diagnosis;
• A treatment recommendation;
• A substitute for consultation with a healthcare professional; or
• A guarantee of a particular medical or surgical outcome.

Individual nutritional and medical needs vary.

If you have questions about whether ENROUTE Prepare is appropriate for you, consult an appropriately qualified healthcare professional.

If you experience a medical emergency, contact emergency medical services rather than using the Website.

11. User Accounts

If the Website permits you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You must provide accurate information and promptly update information that becomes inaccurate.

We may suspend or terminate accounts where reasonably necessary to protect the Website, our customers, or our business.

12. Acceptable Use

You agree not to:

• Use the Website for unlawful purposes;
• Attempt to gain unauthorized access to the Website or its systems;
• Introduce malicious software or code;
• Interfere with Website operation;
• Scrape or systematically collect Website content without authorization;
• Impersonate another person or organization;
• Submit fraudulent information;
• Circumvent security measures; or
• Use the Website in a manner that could damage EMN, its customers, or third parties.

13. Intellectual Property

The Website and its contents, including text, graphics, logos, photographs, product images, videos, designs, trademarks, software, and other materials, are owned by or licensed to EMN unless otherwise indicated.

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit Website content without our prior written permission, except where permitted by law.

ENROUTE, ENROUTE Prepare, and associated marks may be trademarks of EMN or its affiliates.

14. User-Submitted Content

If you voluntarily submit reviews, testimonials, comments, photographs, feedback, or other content to us, you represent that you have the right to submit that content.

You grant EMN a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, and display submitted content for legitimate business purposes, subject to applicable law and our Privacy Policy.

We may remove submitted content that we reasonably believe violates these Terms or applicable law.

Where required, we will obtain appropriate permission before using personally identifiable testimonials or photographs in promotional materials.

15. Third-Party Services and Links

The Website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

EMN does not control third-party services and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to separate terms.

16. Availability and Errors

We attempt to keep the Website accurate and available but do not guarantee that the Website will always be uninterrupted, error-free, secure, or available.

Website content may occasionally contain typographical, pricing, technical, or other errors.

We reserve the right to correct errors and update information at any time.

17. Limitation of Liability

To the maximum extent permitted by applicable law, EMN and its directors, officers, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or products, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless EMN and its directors, officers, employees, affiliates, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the Website, violation of these Terms, or infringement of another person’s rights.

19. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

Where applicable law requires express acceptance of revised terms, we will obtain that acceptance.

20. Privacy

Our collection and use of personal information is governed by our ENROUTE Prepare Privacy Policy.

21. Governing Law

These Terms are governed by the laws applicable in the jurisdiction identified by EMN, subject to any mandatory consumer-protection rights that apply to you.

Nothing in these Terms is intended to deprive consumers of mandatory rights available under the laws of their place of residence.

22. Contact

Questions regarding these Terms may be directed to: